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조윤희 ( Cho Yoon-Hee ) - 을지대학교 간호대학
홍유리 ( Hong Yu-Ri ) - 을지대학교 간호대학
이아미 ( Lee A-Mi ) - 중앙대학교병원 간호부
김미경 ( Kim Mi-Kyoung ) - 을지대학교 간호대학
이혜진 ( Lee Hye-Jin ) - 을지대학교 간호대학
한애경 ( Han Ae-Kyung ) - 성남중앙병원
김은정 ( Kim Eun-Jung ) - 을지대학교 간호대학
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Abstract
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Purpose: This study tries to identify experience of verbal abuse, emotional response, and ways to deal with verbal abuse against nurses in hospitals.
Methods: This study was a descriptive research and conducted from April to July 2011. One hundred and seventeen nurses with over one-year experience in general wards were selected and evaluated. The data were analyzed using descriptive analysis, independent t-tests, and one-way ANOVA.
Results: The nurses’ experience rate of verbal abuse during the entire period of work in hospitals was 98.3%. The majority of the nurses were verbally abused by patients (70.9%), followed by patients’ relatives (65.8%), physicians (61.5%), and coworkers (58.1%). Overall negative emotional response score of nurses after verbal abuse was 38.82 (±8.287). Ways to deal with verbal abuse were as follows: suppression was 74.4%, complaining of an injustice to close people, 67.5%, and ignoring, 43.6%.
Conclusion: Nurses have significantly been exposed to verbal abuse while working in hospitals. Therefore, hospital managers and nurse managers are required to inform other staff and visitors in hospitals the real condition of verbal abuse against nurses and provide a safe work environment by developing the report and disposal system of verbal abuse.
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KeyWords
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간호사, 언어폭력, 정서적 반응, 대처방안
verbal abuse, nurse, emotional response, coping method
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원문 및 링크아웃 정보
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등재저널 정보
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